Refund Policy

At Cold Harbour Co., every piece is made with intention. We stand behind the quality of our products and want you to be fully satisfied with your order.

 

Returns

 

We accept returns within 14 days of delivery for eligible items.

 

To be eligible for a return:

 

• Item must be unworn, unwashed, and unused
• All original tags and packaging must be included
• Item must be in original condition with no marks, stains, odours, or damage

 

Items that do not meet these conditions may be declined.

 

Non-Returnable Items

 

The following items cannot be returned:

 

• Sale or clearance items
• Gift cards
• Custom or limited-release products
• Items damaged through normal wear or incorrect care

 

Refunds

 

Once your return is received and inspected, you’ll be notified of the outcome.

 

If approved:

 

• Refunds will be issued to your original payment method
• Please allow 3–7 business days for your bank or payment provider to process the refund

 

Original shipping costs are non-refundable unless the item arrived faulty or incorrect.

 

Exchanges

 

We currently offer exchanges for:

 

• Faulty items
• Incorrect items received
• Size swaps (subject to stock availability)

 

If your requested size is unavailable, a store credit or refund may be offered instead.

 

Faulty or Incorrect Items

 

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order with:

 

• Your order number
• Clear photos of the issue
• A brief description

 

We’ll work quickly to resolve the issue.

 

Return Shipping

 

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

 

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

 

Contact

 

For all return or refund enquiries, contact:

 

Cold Harbour Co.

Email: coldharbourco.admin@gmail.com

 

Every stitch carries intent.