Shipping Policy

At Cold Harbour Co., we aim to deliver every order quickly, securely, and with care.

 

Processing Times

 

All orders are processed within 1–3 business days after payment confirmation.

 

During new drops, sales, or high-demand periods, processing times may be slightly extended.

 

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

 

Domestic Shipping (Australia)

 

Estimated delivery times:

 

• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days

 

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

International Shipping

 

We ship worldwide.

 

Estimated delivery times:

 

• International Standard: 7–21 business days
• International Express: 5–10 business days

 

Delivery times may vary depending on customs processing and your local postal service.

 

Customers are responsible for any customs duties, taxes, or import fees required by their country.

 

Tracking

 

All orders include tracking.

 

Once your order has been dispatched, tracking information will be sent via email. Please allow up to 24 hours for tracking updates to appear.

 

Delays

 

Cold Harbour Co. is not responsible for delays caused by:

 

• Postal carriers
• Customs processing
• Incorrect shipping information provided at checkout
• Weather or unforeseen circumstances

 

If your package is significantly delayed, contact us and we’ll do our best to assist.

 

Incorrect Addresses

 

Please ensure all shipping information is correct before placing your order.

 

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

 

Lost or Damaged Parcels

 

If your parcel arrives damaged or appears lost in transit, contact us within 7 days of the expected delivery date with your order number and any relevant photos or details.

 

We’ll work with the shipping carrier to resolve the issue as quickly as possible.

 

Contact

 

For shipping enquiries, contact:

 

Cold Harbour Co.

Email: coldharbourco.admin@gmail.com

 

Every stitch carries intent.